http://blog.unreasonable.com/talk-to-users/ engineering is a way of life Thu, 08 Jan 2015 07:50:35 +0000 hourly 1 https://wordpress.org/?v=4.0.38 http://blog.unreasonable.com/talk-to-users/comment-page-1/#comment-4 Sat, 03 Jan 2015 13:56:21 +0000 http://blog.unreasonable.com/?p=377#comment-4 Absolutely. And often, close listening, watching, and thinking yields a solution to a problem the user had assumed was inherent and hadn’t thought to mention. The happy that evokes in them stays with you.

]]> http://blog.unreasonable.com/talk-to-users/comment-page-1/#comment-3 Sat, 03 Jan 2015 04:54:52 +0000 http://blog.unreasonable.com/?p=377#comment-3 Talk to the user, but remember he doesn’t speak truth, he expresses symptoms, and you must find the disease. Scarily, that’s true of more than just users…

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